We have compiled a list of frequently asked questions.
- How do I change or cancel a booking?
Changes & Cancellations must be made prior to currently scheduled and ticketed flights. Changes and cancellations can be made by sending an email to: firstname.lastname@example.org. Please note that Airline Ticket Centre will charge a service/administration fee equal to the penalty charged by the supplier (airline, tour operator, wholesaler, cruise, hotel, fit, ticket, representative) with a minimum of $75.00 CAD, in addition to any Supplier penalties, fees, fare and tax differences. Please note, most tickets are 100% non-changeable and non-refundable.
- What are the change penalties?
Please note that Airline Ticket Centre will charge a service/administration fee equal to the penalty charged by the supplier (airline, tour operator, wholesaler, cruise, hotel, fit, ticket, representative) with a minimum of $75.00 CAD, in addition to any Supplier penalties, fees, fare and tax differences.
- How can I check my flight/booking status online?
You can view bookings made at: www.airlineticketcentre.ca in real time online at: www.viewtrip.com or www.tripcase.com. You will need the booking reference (from our website) and traveler`s last name to retrieve file. If booking was made with our Call Centre or in the office with an agent, you can view your booking in real time online at www.viewtrip.com. You will require the Apollo PNR locator and last name. PLEASE NOTE that some bookings cannot be viewed ONLINE due to system requirements. If you are unable to view or find your file online, please verify with our office during normal business hours. For files which cannot be viewed online, we will simply forward a link or PDF copy of the file and/or E-ticket.
- What are the things that I cannot book online?
We are constantly working with our suppliers and tech guru’s to bring more content online. However, with various destination guru’s, technology and information we are not yet able to have all of our content online. If you don’t see what you want on our website, please contact our Call Centre agents or send us an email, as we have many direct contracts with tour operators, cruise lines, airlines, etc.; and can typically offer a promotional price better than our competition can or even, in some cases, better than the supplier may offer direct to consumers, all because of our buying power!
- How can I search flights for more than one destination?
You can do multi segments on the our website by going to the “Flights” page. In the booking engine: For “Flight 1” put your departing city and name of your first destination city and for “Flight 2” put name of the second departing city (this was your first destination city) to name of your second destination city.
- Can I pay with a Debit Credit Card ?
Most airlines do not accept Debit Credit cards at this time. Please complete your booking with your debit credit card, a confirmation number then will be forwarded to your email. The booking has been completed but the file has not been charged. You must then send an E- mail transfer to: email@example.com.Please put the security question as “What is my reservation number?” and the answer will be your confirmation number. The transfer will take about 30 minutes for us to receive and once we do we will send you an e-Ticket.
- What happens if I do not receive an e-Ticket?
E-tickets are sent within 4 hours of booking, if you have not received an e-Ticket within this time frame, please call our office or send us an email.