Our frequently asked questions

How do I change or cancel a booking?

Changes and Cancellations must be made prior to currently scheduled and ticketed flights. Changes and Cancellations can be made by sending an email to fly@airlineticketcentre.ca. Please note that Airline Ticket Centre will charge a service/administration fee equal to the penalty charged by the supplier (airline, tour operator, wholesaler, cruise, hotel, fit, ticket, representative) with a minimum of $75.00 CAD, in addition to any Supplier penalties, fees, fare and tax differences. Please note, most tickets are 100% non-changeable and non-refundable.

What are the change penalties?

Airline Ticket Centre will charge a service/administration fee for booking changes equal to the penalty charged by the supplier (airline, tour operator, wholesaler, cruise, hotel, fit, ticket, representative) with a minimum of $75.00 CAD, in addition to any Supplier penalties, fees, fare and tax differences

How can I check my flight/booking status online?

You will need the booking reference (from our website) and traveler’s last name to retrieve the information. If your booking was made with our Call Centre or in the office with an agent, you can view your booking in real time online at www.viewtrip.com. You will require the Apollo PNR locator and last name. Please note, some bookings cannot be viewed online due to system requirements. If you are unable to view or find your file online, please verify with our office during normal business hours. For files which cannot be viewed online, we can forward to you a link or PDF copy of the file and/or E-ticket.

What are the things that I cannot book online?

With various destination guru’s, technology and information we are not yet able to have all of our content online. However, we are constantly working with our suppliers and tech guru’s to bring more content online. If you cannot find a destination or booking on our website, please contact our Call Centre agents or send us an email at fly@airlineticketcentre.ca. We have many direct contracts with tour operators, cruise lines, airlines, etc.; and can typically offer to you promotional prices that are better than our competition or in some cases, better than what the supplier may offer directly to consumers, all because of our buying power!

How can I search flights for more than one destination?

You can do multi-segments on our website by going to the “Flights” page. In the booking engine: For “Flight 1” put your departing city and the name of your first destination city and for “Flight 2” put the name of the second departing city (your first destination city) to name of your second destination city.

What happens if I do not receive an e-Ticket?

E-tickets are sent within 4 hours of booking, if you have not received an e-Ticket within this time frame, please call our office or send us an email at fly@airlineticketcentre.ca

Contact Us

We are here to help! Please send us your inquiries and we will get back to you shortly.

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